5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard companies are capable of supplying the support that property managers want, but also often do not due to a lack of continuing quality control procedures.
Safety guard companies are unlike any seller that a property manager usually hires. If you employ a painter, then you can see whether they are doing their tasks by taking a look at the walls. However, when you employ a security guard company, how often can you determine whether the guard company is doing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your guards. In the majority of cases they probably are, but it is important to implement a method of verification and quality control to ensure that issues associated with the deficiency of performing these tasks do not start to occur.
In this article we will talk five (5) easy steps to enhancing your security guard service and achieving everything you imagine as your ideal gate house security guard.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a specified level of training before they could start working as security guards. If your state is one of those states, ensure that your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then inquire into the type of training that’s being provided by your security provider and ask yourself does it seem decent.
Additionally, is the security guard firm performing history and drug screenings on all your guards until they send them to your property? If they are, they should be supplying you with verifications. Otherwise, why?
Another excellent method to display whether the guard is a good match for your property is to conduct a brief”interview” to get a feel for the guard and to explain your expectations. This initial dialogue can tell you a lot about what to expect from that guard and it gives you a chance to ask another guard if you think that it is essential.
Assess Guard Training
Although most security guard companies have an extremely comprehensive orientation that introduces every guard to the company itself, in many circumstances the shield’s orientation to his assigned land is not quite as complete. We call the orientation for the assigned land”Site Specific Training”. Learn What your site specific training resembles:
• Does it occur at your property?
• Who does the training?
• How long is each new officer educated?
• How long can the security firm double bank? (Double banking is the process of experiencing a veteran guard working in precisely the same time as the new guard.)
• How thoroughly are your post orders clarified?
Determine the response to every one of these questions and make sure that they match what you feel is adequate. You should even think about sitting in on your security guard company’s orientation and your site specific training to get an understanding of what goes on preparing a guard to operate in your property.
Guard supervision is one of the more important factors of very good security guard support. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to learn and better understand their responsibilities. If the guards aren’t being supervised, they start to feel that their job is not significant and they start to find themselves as not as a part of the security team. When guards do not feel like part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors might not be included. If your contract does not demand onsite oversight, how can your security guard firm remotely supervise its guards? Outside the Standard security firm field manager spot checks, the two methods of distant supervision that prove most successful are:
Officer Tour Tracking Systems
In case your guards are required to make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are in your property. These tracking systems allow the security guard company to track the log and time the activity of the guards while they are making rounds to various areas in your property. Many Officer Tour Tracking Systems can generate reports that enable the security guard firm to quickly get an understanding of whether the guard is making rounds. The property manager should also be provided with an abridged version of those reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in regularly with the security guard provider provides a method of earning sure that each guard is secure and alert. By having guards check-in regularly together with the security guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your security as you aren’t there. Through these inspections, make sure to ask your security guards questions regarding their duties and responsibilities to ensure that they understand their tasks. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a licensed security consultant as part of your continuing security program. Remember, when selecting a security consultant be confident that the consultant is not really a security guard company. If so, your audit is guaranteed to turn up issues with your existing security guard company.